TY  - BOOK
AU  - By Johnston, Robert
TI  - Service operations management: improving service delivery
SN  - 9789386873309
U1  - 658.5 
PY  - 2019///
CY  - Noida
PB  - Pearson Education
KW  -  Customers and relationshi
KW  - Service operations management
KW  - Service operations management, Customers and relationshi
ER  -