TY  - BOOK
AU  - By Metters, Richard et al.
TI  - Successful service operations management
SN  - 9788131517734
U1  - 658.5 
PY  - 2006///
CY  - New Delhi
PB  - Cengage Learning
KW  -  Environmental strategies
KW  - Service operations management
KW  - Service operations management, Environmental strategies
ER  -