Stickdorn, Marc,  Schneider, Jakob  <br/><br/>
THIS IS SERVICE DESIGN THINKING   : Basics, Tools, Cases 

 - Hoboken, New Jersey   WILEY  2011 
 - 373 pages : illustrations ; 24 cm 
<br/><br/><label>ISBN: </label>9781118156308 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Service industries -- Management.
<br/><br/><label>Dewey Class. No.: </label>658  / STI