TY  - BOOK
AU  - Stickdorn, Marc,  Schneider, Jakob 
TI  - THIS IS SERVICE DESIGN THINKING : : Basics, Tools, Cases
SN  - 9781118156308
U1  - 658 
PY  - 2011///
CY  - Hoboken, New Jersey 
PB  - WILEY
KW  -  Service industries -- Management
ER  -