TY  - BOOK
AU  - Lilley, Roy
TI  - Dealing with difficult people
SN  - 9780749466947
U1  - 650.13 
PY  - 2013///
CY  - New Delhi, India
PB  - Kogan Page
KW  - Psychology, Industrial, Interpersonal Conflict, Problem Employees, Interpersonal Relations, Customer Relations
ER  -