By Mohamed, H Peeru <br/><br/>
Customer relationship management: a step-by-step approach 

 - 1st 
 - New Delhi  Vikas Publishing House  2006 
 - xiii; 224p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / MOH