By Haksever, Cengiz et al. <br/><br/>
Service management operations 

 - 2nd 
 - Delhi  Pearson Education  2006 
 - xx; 584p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service management operations Human resource management
<br/><br/><label>Dewey Class. No.: </label>658.5  / HAK