By Davis, Mark M <br/><br/>
Managing services: using technology to create value 

 - 1st 
 - New Delhi  McGraw Hill  2003 
 - xvii; 443p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Services Technology
<br/><br/><label>Dewey Class. No.: </label>658.514  / DAV