By Karr, Ron <br/><br/>
The complete idiot's guide to great customer service 

 - 1st 
 - New Delhi  P H I  1998 
 - xxvi; 326p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>The complete idiot's guide to great customer service
<br/><br/><label>Dewey Class. No.: </label>658.812  / KAR