By Johnston, Robert <br/><br/>
Service operations management: improving service delivery 

 - 4th 
 - Noida  Pearson Education  2019 
 - xviii; 462p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service operations management Customers and relationships Resource utilisation
<br/><br/><label>Dewey Class. No.: </label>658.5  / JOH