By Metters, Richard et al. <br/><br/>
Successful service operations management 

 - 2nd 
 - New Delhi  Cengage Learning  2006 
 - xix; 406p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service operations management Environmental strategies
<br/><br/><label>Dewey Class. No.: </label>658.5  / MET