By Janakiraman, B. <br/><br/>
Total quality management: text and cases 

 - 1st 
 - New Delhi  P H I  2006 
 - ix; 250p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562  / JAN