By Hill, N. <br/><br/>
Handbook of customer satisfaction 

 - 1st 
 - New Delhi  Infinity Books  2006 
 - xiii; 290p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer behavior Customer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812  / ALE