By Shainesh, G. <br/><br/>
Customer relationship management; a strategic perspective 

 - 1st 
 - New Delhi  Macmillan  2006 
 - xii; 198p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / SHA