By Green, Jack A <br/><br/>
Call Centers: technology and techniques 

 - 1st 
 - New Delhi  Thomson South-Western  2004 
 - xii; 276p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers Voice
<br/><br/><label>Dewey Class. No.: </label>621.385  / GRE