By Dyche, Jill <br/><br/>
The CRM handbook: a business guide to customer relationship management 

 - 1st 
 - Delhi  Pearson Education  2006 
 - 331p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>The CRM handbook- a business guide to customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / DYC