By Besterfield, Dale H. et al. <br/><br/>
Total quality management 

 - 3rd 
 -  Pearson Prentice Hall  2008 
 - 652p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management Leadership management Custome
<br/><br/><label>Dewey Class. No.: </label>658.562  / BES