Edited by Gopal V. V. <br/><br/>
CRM in banking: concepts and cases 

 - 1st 
 - Hyderabad  ICFAI University Press  2004 
 - viii; 167p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM in banking
<br/><br/><label>Dewey Class. No.: </label>332.10688  / CRM