By Urban, Glen <br/><br/>
Don't just relate-advocate: a blueprint for profit in the era of customer power 

 - 1st 
 - Delhi  Pearson Education  2006 
 - xiv; 234p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management customer power
<br/><br/><label>Dewey Class. No.: </label>658.812  / URB