Edited by Sheth, Jagdish N <br/><br/>
Customer relationship management: emerging concepts, tools and applications 

 - 1st 
 - New Delhi  Tata McGraw Hill  2007 
 - xv; 544p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management
<br/><br/><label>Dewey Class. No.: </label>658.812  / CUS