By Bund, Barbara E. <br/><br/>
The outside-in corporation: how to build a customer-centric organization for breakthrough results 

 - 1st 
 - New Delhi  Tata McGraw-Hill  2006 
 - xix; 339p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management
<br/><br/><label>Dewey Class. No.: </label>658.812  / BUN