By Kerber, Ronald l <br/><br/>
Strategic product creation: deliver customer satisfaction from every level of your company 

 - 1st 
 - New Delhi  Tata McGraw Hill  2007 
 - xviii; 318p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership Customer services
<br/><br/><label>Dewey Class. No.: </label>658.575  / KER