By Charan, Ram <br/><br/>
What the customer wants you to know: how everybody needs to think differently about sales 

 - 1st 
 - New Delhi  Penguin Group  2007 
 - 178p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management
<br/><br/><label>Dewey Class. No.: </label>658.812  / CHA