By Kumar, Alok <br/><br/>
Customer relationship management: concepts and application 

 - 1st 
 - New Delhi  Biztantra  2008 
 - xvii; 350p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management
<br/><br/><label>Dewey Class. No.: </label>658.812  / KUM