By Kandampully, Jay A <br/><br/>
Services management: the new paradigm in hospitality 

 - 1st 
 - New Delhi  Pearson Education  2007 
 - 394p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Services management
<br/><br/><label>Dewey Class. No.: </label>658.8  / KAN