By Summers, Donna C. S. <br/><br/>
Quality management: creating and sustaining organizational effectiveness 

 - 1st 
 -  Pearson Prentice Hall  2007 
 - 421p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management
<br/><br/><label>Dewey Class. No.: </label>658.562  / SUM