By Chaturvedi, Mukesh <br/><br/>
Customer relationship management: an Indian perspective 

 - 1st 
 - New Delhi  Excel Books  2005 
 - xi; 208p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management- an Indian perspective
<br/><br/><label>Dewey Class. No.: </label>658.812  / CHA