By Sugandhi, R. K. <br/><br/>
Customer relationship management 

 - 1st 
 - New Delhi  New Age International  2008 
 - ix; 293p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relationship management Case study- consumer sector Customer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812  / SUG