By Knox, Simon <br/><br/>
Customer relationship management: perspectives from the marketplace 

 - 1st 
 - New Delhi  Butterworth-Heinemann  2009 
 - xv; 302p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management- perspectives  from the marketplaceRelationship management
<br/><br/><label>Dewey Class. No.: </label>658.812  / KNO