By Clark, Moira <br/><br/>
Business success: through service excellence 

 - 1st 
 - New Delhi  Elsevier  2007 
 - xiv; 199p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business success Customer management
<br/><br/><label>Dewey Class. No.: </label>658.812  / CLA