By Buttle, Francis <br/><br/>
Customer relationship management: concepts and technologies 

 - 2nd 
 - New Delhi  Butterworth-Heinemann  2009 
 - xxi; 500p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management- concepts and technology
<br/><br/><label>Dewey Class. No.: </label>658.812  / BUT