By Horrell ED <br/><br/>
The kindness revolution: the company-wide culture shift that inspires phenomenal customer service 

 - 1st 
 - New Delhi  PHI  2008 
 - xxvi; 198p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service Consumer behavior
<br/><br/><label>Dewey Class. No.: </label>658.812  / HOR