By Oakland, John S. <br/><br/>
Total quality management: text with cases 

 - 3rd 
 - New Delhi  Butterworth Heinemann  2006 
 - x; 483p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management: text with cases
<br/><br/><label>Dewey Class. No.: </label>658.562  / OAK