By Jeston, John <br/><br/>
Business process management: practical guidelines to successful implementations 

 - 2nd 
 - New Delhi  Elsevier  2009 
 - xxix; 469p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management Business process management
<br/><br/><label>Dewey Class. No.: </label>658.4063  / JES