By Smith, Ian <br/><br/>
Meeting customer needs 

 - 3rd 
 - Noida  Butterworth Heinemann  2008 
 - xiii; 218p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing Virtuous cycles The route to your customers
<br/><br/><label>Dewey Class. No.: </label>658.812  / SMI