By Timm, Paul R. <br/><br/>
Customer service: career success through customer loyalty 

 - 4th 
 - Delhi  Pearson Education  2008 
 - 299p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service Get employees to give great service
<br/><br/><label>Dewey Class. No.: </label>658.812  / TIM