By Poirier, Charles <br/><br/>
Business process management applied: creating the value managed enterprise 

 - 1st 
 - New Delhi  Cengage Learning  2009 
 - xix; 240p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business process management
<br/><br/><label>Dewey Class. No.: </label>658.5  / POI