By Tyagi, Rajesh K <br/><br/>
A complete and balanced service scorecard: creating value through sustained performance improvement 

 - 1st 
 - New Delhi  Pearson Power  2009 
 - xxv; 293p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Balanced service scorecard
<br/><br/><label>Dewey Class. No.: </label>658.3125  / TYA