By Verma, Shalini <br/><br/>
Soft Skills: for the BPO sector 

 - 1st 
 - New Delhi  Pearson Education  2009 
 - xii; 247p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>0
<br/><br/><label>Dewey Class. No.: </label>651.73  / VER