By Wilson, John P <br/><br/>
The call centre training handbook: acomplete guide to learning and development in contect centres 

 - 1st 
 - New Delhi  Kogan Pages  2008 
 - xiv; 319 
<br/><br/><label>Subjects--Topical Terms: </label><br/>The call centre training handbook
<br/><br/><label>Dewey Class. No.: </label>658.31245  / WIL