By Mehrotra, Vivek <br/><br/>
Why my horse doesn't smile: learn to serve your customer 

 - 1st 
 - New Delhi  Viva Books  2010 
 - xiii; 121p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.812  / MEH