By Johnston, Robert <br/><br/>
Service operation management: improving service delivery 

 - 2nd 
 - New Delhi  Pearson Education  2009 
 - 516p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service operation management Improving service delivery
<br/><br/><label>Dewey Class. No.: </label>658.5  / JOH