By Evenson , Renee <br/><br/>
Award winning customer service: 101ways to guarantee great performance 

 - 1st 
 - New York  A macom Book  2007 
 - xvii; 232p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service Customer relationship management
<br/><br/><label>Dewey Class. No.: </label>658.812  / EVE