By Best, Roger J. <br/><br/>
Market-based management: strategies for growing customer alue and profitability 

 - 5th 
 - New Delhi  PHI  2009 
 - xxvii; 515p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / BES