By Mukerjee, Kaushik <br/><br/>
Customer relationship management: A strategic approach to marketing 

 - 1st 
 - New Delhi  PHI  2009 
 - xxi; 170p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management
<br/><br/><label>Dewey Class. No.: </label>658.812  / MUK