By Lilley, Roy <br/><br/>
Dealing with difficult people 

 - 2nd 
 - New Delhi  Kogan Page  2013 
 - xiv; 146p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Managing change
<br/><br/><label>Dewey Class. No.: </label>658.406  / LIL