By Viera, Walter <br/><br/>
The winning manager 

 - 2nd 
 - New Delhi  Sage  2014 
 - xviii; 219p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer engagement
<br/><br/><label>Dewey Class. No.: </label>658.409  / VIE