By Brewster, Ernet <br/><br/>
IT service management 

 - 2nd 
 - New Delhi  VIva  2013 
 - xxv; 212p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>IT Management
<br/><br/><label>Dewey Class. No.: </label>658.4038  / BRE