By Brewster, Ernest <br/><br/>
It service management 

 - 1st 
 - New Delhi  Viva  2013 
 - xxv; 212p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service management
<br/><br/><label>Dewey Class. No.: </label>658.4038  / BRE