By Besterfield, Dale H. et al. <br/><br/>
Total quality management 

 - 5th 
 -  Pearson  2019 
 - xxi; 622p. 
<br/><br/><label>ISBN: </label>9789353066314 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management, Leadership management, Custome
<br/><br/><label>Dewey Class. No.: </label>658.562  / BES